GDPR Policy

Visitor Express is part of NetFM UK Ltd. This GDPR policy will explain how our organisation uses the personal data we collect from you when you use our website, the Visitor.Express system or any other NetFM UK software system.

What data do we collect?

Our Company collects the following data:

This website collects minimal personal identification information including name, email address, phone number, company.

Some of our client companies, as your employer, may provide your data for us to populate their instance of Visitor.Express so that you can sign in as an employee user to book Visitors, Parking, Desks and Meeting Rooms within your workplace. Examples of the information provided by your employer (or in some cases yourself as the user) include work name, work phone number, work email address, work team / department, car registrations and any relevant data that the system may need to prioritise workplace resource allocation.

How do we collect your data?

You directly provide our company with most of the data we collect. Some of our client companies may provide this data, or some of this data to us. We collect data and process data when you:

  • Register online, place an order or request a demonstration on any of our products, services or systems.

  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

  • Use or view our website via your browser’s cookies.

  • Register to use one of our software systems and make bookings, transactions or purchases.

Our Company does not receive your data indirectly from any other sources.

How will we use your data?

Our Company collects your data so that we can:

  • Respond to sales enquiries and requests for demonstrations.

  • Respond to and resolve User Support Requests.

  • Allocate and process requests for workplace resources such as Parking, Desks and Meeting Rooms.

  • Provide a smooth and secure Visitor Management process.

Our Company will never share your data with third party companies without your consent.

How do we store your data?

Our Company securely stores your data on secure servers protected by multiple firewalls with tightly restricted physical access and accessible only from known, pre-defined IP addresses with a 2 Factor Authentication process.

NetFM UK will keep your personal data for a maximum of 7 years, although many of our clients require a shorter period of retention. Once this time period has expired, we automatically delete your data from all our servers by documented and regularly reviewed processes.

You have the right at any time to request we delete any of your data that we hold and/or to request us to stop contacting you for any reason. If you no longer wish to be contacted or wish us to remove your data from our servers, please email us at

What are your data protection rights

NetFM UK would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request NetFM UK for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request us to correct any information you believe is inaccurate. You also have the right to request us to complete information you believe is incomplete.

The right to erasure – You have the right to request that NetFM UK erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that NetFM UK restrict the processing of your personal data, under certain conditions. The right to object to processing – You have the right to object to NetFM UK’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that NetFM UK transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us:

By email:

Call us: 07973 673027

Or write to us at: NetFM UK Ltd, 45 Church Road East, Crowthorne, Berkshire. RG45 7ND.


Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites or use our systems, we may collect information from you automatically through cookies or similar technology.

For further information, visit

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in

  • Understanding how you use our website and systems

What types of cookies do we use?

There are a number of different types of cookies. However, our website uses: Functionality – Our Company uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include how you accessed our website or system, what language you prefer and what location you are in.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy Policy

Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our Privacy Policy

Our Company keeps its privacy policy under regular review. Please see the latest version here.

How to contact us

If you have any questions about NetFM UK’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

By email: Call us: 07973 673027

Or write to us at: NetFM UK Ltd, 45 Church Road East, Crowthorne, Berkshire. RG45 7ND.